Product Warranty Terms

I. Warranty Period

All EOG products come with a one-year warranty from the date of receipt.

If non-human damage occurs within one year, the original manufacturer guarantees free repair. When requesting after-sales service, it is recommended to keep your proof of purchase, order information, and product serial number, and contact customer service through EOG's official LINE for assistance.

II. Warranty Coverage

During the warranty period, the company provides free inspection, repair, or replacement services for product failures caused by material or manufacturing defects.

III. Exclusions from Warranty Coverage

The warranty service does not apply to the following situations:

• Failure to use the product according to the instructions (e.g., using non-tap water/mineral water, adding salts or essential oils, etc.)
• Human damage, drops, water ingress (under abnormal use conditions), unauthorized disassembly, or modification
• Failure to register warranty information and inability to provide valid proof of purchase
• Damage caused by natural disasters, accidents, or force majeure

IV. How to Apply for Warranty Service

Please contact a customer service representative via our official LINE and provide warranty registration information or proof of purchase (invoice/order number). The representative will assist with arranging subsequent inspection, repair, or replacement procedures.

V. Other Information

These warranty terms apply only to genuine products purchased through the company's official website and authorized channels. Products purchased from unauthorized sources are not covered by this warranty service.

To register your warranty, please visit the "Product Warranty Registration" page to fill out the form.